Frequently Asked questions
Where are you based?
We are based in Dallas, TX but we are a traveling company.
Travel fees will be applied to any sessions outside of the Dallas/ Ft. Worth metropolitan area.
How do I book a session?
Be sure to answer all questions on the contact page. We will be prompt with our respond and send you over a link via the email provided to schedule a free 15 minute discovery call. This gives us the opportunity to get to know each other as well as go in depth about how to curate your personal experience. By the end of the call the date of the session, location, and deliverables will be finalized.
All sessions require a 25% deposit.
How long will it take to get my images? What is the process for this?
Proofs of your images will be sent no later that 48 hours after your session. Once you receive your proofs, the final selections are made. Retouches will be made available via email within 7 business days.
If you need your images within 72 hours, a rush fee of $100 will be applied.
Do you have a studio?
At this time, we do not have our own studio here at Capturing The Miracle. To book a studio session, we will have to secure a studio rental with one of the many great photography studios in the DFW area.
What happens if I show up late?
After 10 minutes, there will be a $30 late fee added to your remaining balance.
After 30 minutes, your session is cancelled. All deposits will be forfeited and you will need to pay another deposit in order to book another session.
What happens if I need to reschedule?
We kindly notify us at least 48 hours before your scheduled photo session. Failure to do so will result in a cancellation. All deposits will be forfeited and you will need to pay another deposit in order to book another session.
Please note that deposits for in studio sessions are non-refundable.